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Man charge with $1,520 for excess internet use on-board SIA

Published: 14.11.2014
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A SIA passenger was charged about $1,520 for his internet usage during a flight from London to Singapore on Thursday, 12 Nov. 

Mr Jeremy Gutsche, CEO of online magazine Trendhunter.com, purchase a 30mb internet OnAir for $37.63 but was billed in addition of $1,483.06 for excess usage. He then uploaded his bull on Twitter complaining about being "gouged" by SIA.

He also wrote an article on his website and claimed to have made 155 page view, send some emails and uploaded a 4mb powerpoint document during his flight.

“I had an otherwise enjoyable flight, but the sticker shock of being gouged US$1,200 made me feel like I was deplaning from Total Bastard Airlines, that old skit from SNL where they kick you off the plane with a ‘Buy BYE!’

“I wish I could blame an addiction to NetFlix or some intellectual documentary that made me US$1200 smarter. However, the Singapore Airlines Internet was painfully slow, so videos would be impossible and that means I didn’t get any smarter… except about how to charge a lot of money for stuff. I did learn that.

“At one point, I spent about an hour uploading one 4mb powerpoint doc. That doc probably cost me US$100 to upload, so I hope my team liked it. I actually even emailed them a warning that my upload was taking a while. That email probably cost me US$10. And yes, the pricing per mb was disclosed on sign-up, but I bought the US$30 package, slept through most the flight, and really didn’t think I’d end up a thousand bucks past the limit.”

SIA has since then contacted Mr Gutsche and are following up the matters with him.

Source: CNA

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