If you tried calling M1’s customer service hotline today at 1 pm, don’t be surprised that it’s the police picking up your call.
M1’s hotline 1627 was redirected to 999 this afternoon at about 1pm. M1 has acknowledge the incident and managed to resolved it.
The problem has been rectified with M1 releasing an official statement on Facebook and apologizing for the incident.
There were no additional information on the cause of the incident.
Looks like someone is having a bad day at M1.